Step-by-step guides inside the app, and a real person on email or the phone when you need one. We typically reply within one business day.
Already using MEPSub? Write to us with your company name and what you were doing — a screenshot helps.
The help button in the app opens the guide for the page you are on, and the account menu has Help & guides.
Questions before you buy, a walkthrough for your team, or help planning the switch.
Hours: Monday–Friday, US Eastern time · replies within one business day
Every part of MEPSub has a step-by-step guide written for contractors — from the first login to AIA billing, phones and AI Takeoff. Search them, or ask a question in plain words and get the answer from the guides. Open the Help Center from the help button in the app.
Open the Help Center →Sign in to MEPSub to see the guides for your role.
Send us your customers, price lists and open jobs from spreadsheets or your current software — we bring them into MEPSub with you.
We show your office and field people around on a call, set up with your own jobs, so the first week is not spent guessing.
A “Finish setup” checklist in the app walks you through company details, people, numbers, payments and integrations.
Running MEPSub on your own server? Updates install themselves, health checks run every night, and remote help happens only after you approve a session on the server. About Enterprise →
How we handle your data, who processes it and your rights: read the Privacy Policy and the Terms of Service.
We typically reply within one business day, Monday–Friday. For something that stops your crews from working, call the office.
Use Forgot password on the sign-in page; a reset link goes to your email. If your company uses two-factor sign-in and you lost the device, your company admin or our support can help.
Inside the app: the help button on any screen, or Help & guides in your account menu. There are 150+ step-by-step guides, a search, and — with AI turned on — you can ask a question in plain words and get an answer from the guides.
Yes. Data migration is free: we bring over customers, contacts, price lists and open jobs, and help you set up the rest.
Support works from what you send us. On MEPSub Enterprise (self-hosted), a technician can reach your server only after you approve a time-limited session.
Write to support@mepsub.org with your company name. Your plan, packs and invoices are also under Plan & usage in the app.
Email support with your company name and what you were doing, or call the office — we’ll get you moving.