An honest, side-by-side look at where each platform fits — especially if you run both service and project work as an MEP contractor. We build MEPSub, so we’ve kept the ServiceTitan facts sourced and fair.
ServiceTitan is one of the strongest field-service platforms on the market — dispatch, CSR and invoicing at scale. But MEP contractors also bid and run construction projects. That side — takeoff, submittals, RFIs, AIA progress billing, CPM scheduling — sits outside ServiceTitan. MEPSub runs both sides on one record, so the estimate becomes the job and the job becomes the invoice without re-keying into a second system.
| Capability | MEPSub | ServiceTitan |
|---|---|---|
| Dispatch, work orders & field app | ✓ | ✓ |
| Recurring service agreements | ✓ | ✓ |
| Construction projects (RFIs, submittals) | ✓ | ✗ |
| AIA G702/G703 progress billing | ✓ | ✗ |
| CPM schedule & look-ahead | ✓ | ✗ |
| AI takeoff & bid estimating | ✓ | ~ |
| Fabrication / sheet-metal cut lists | ✓ | ✗ |
| Built specifically for MEP | ✓ | ~ |
| Phones & call center | ||
| Built-in business phone system | ✓ MEPSub Phone | ~ Phones Pro add-on |
| Screen-pop with customer & open jobs | ✓ | ✓ |
| Phone menus (IVR), ring groups & queues | ✓ | ~ Phones Pro |
| Call recording, wallboard & live listen-in | ✓ | ~ Phones Pro |
| Desk phones, fax lines & number porting | ✓ | ~ |
| AI receptionist / AI voice agent | ✓ add-on | ~ Contact Center Pro |
| Call-booking scripts & CSR prompts | ✗ | ✓ |
| AI call summaries & CSR coaching | ~ AI call notes | ~ Contact Center Pro |
| Marketing call tracking & ad attribution | ~ call sources | ✓ |
| Free plan | ✓ | ✗ |
| Month-to-month (no annual contract) | ✓ | ✗ |
| Public, transparent pricing | ✓ | ✗ |
| Self-serve setup in days | ✓ | ✗ |
| Entry price | Free / from $15 user | ~$245–$500/tech (quote) |
ServiceTitan does not publish pricing; figures shown are third-party estimates as of 2026 and may vary by company size and tier. MEPSub pricing is live from our own plans.
If you are a large, dedicated field-service operation, ServiceTitan earns its reputation.
Call-booking screens with scripts for CSRs, plus paid Pro add-ons: Phones Pro (queues, recording, supervision) and Contact Center Pro (AI voice agents, AI call summaries, sentiment). Built for high call volume.
Mature ad-spend tracking and ROI reporting for demand-gen teams.
A large partner network and tooling built for 20+ tech operations.
Comparisons go stale fast. These are the newest parts of MEPSub — the full list is in the changelog.
MEPSub starts free for up to 3 users, then $15 per user per month for the Core plus $6–$9 per user for each module pack you add (everything is $48 per user), month-to-month with no onboarding fee. ServiceTitan is quote-only, with third-party estimates of roughly $245–$500 per technician per month plus setup fees and a 12-month contract — so for most small-to-mid MEP shops MEPSub costs significantly less.
MEPSub has its own phone system built in — MEPSub Phone (early access): browser softphone and desk phones, screen-pop with the customer and open work orders, phone menus, ring groups and queues with call-backs, recording, voicemail with transcripts, a live wallboard, supervisor listen/whisper/join and call reports, plus an AI receptionist add-on. It also writes AI call notes onto the customer or work order and reports calls, jobs and invoiced work per call source. ServiceTitan goes further for large call centers with CSR booking scripts, AI coaching and sentiment (Contact Center Pro) and deeper marketing attribution.
ServiceTitan is built for field service. It does not focus on bid and construction workflows such as submittals, RFIs, AIA G702/G703 billing, CPM scheduling or takeoff-based estimating — which MEPSub includes.
Yes. Recurring service and contract projects live in one workspace with no double entry between them.
MEPSub is self-serve — create a free account and start the same day. ServiceTitan implementations are widely reported to take 6–12 months.
Start free with up to 3 users and add only the packs you need. Service and projects, one workspace, month-to-month.