mHelpDesk is an older work-order & dispatch platform. Here's an honest, side-by-side look at how it compares with MEPSub — the all-in-one platform built by an MEP/HVAC contractor to run both your project and field-service work.
MEPSub is transparently priced (vs quote-only + surprise hikes), has no $500–5,000 setup, a modern UI with AI, and adds the whole construction side.
On the other hand: mHelpDesk offers unlimited users (MEPSub Pro caps at 20) and a proven offline app.
| Attribute | MEPSub | mHelpDesk |
|---|---|---|
| Category | All-in-one (service + project) | Field service |
| Best fit (size) | Solo–mid MEP | Small (1–25) |
| Primary trades | MEP/HVAC/mechanical | Home services |
| FIELD SERVICE | ||
| Field-service side | ✓ | ✓ |
| Dispatch / scheduling | ✓ | ✓ |
| Service tickets | ✓ | ✓ |
| Invoicing & payments | ✓ | ✓ |
| SMS / texting | ✓ | ~ |
| PROJECT / CONSTRUCTION | ||
| Project/construction side | ✓ | ✗ |
| Submittals (commercial) | ✓ | ✗ |
| Takeoffs / estimating | ✓ | ~ |
| Project management | ✓ | ✗ |
| PLATFORM | ||
| Customer portal | ✓ | ✓ |
| AI features | ✓ | ✗ |
| QuickBooks | ✓ | ✓ |
| Built for MEP | ✓ | ✗ |
| PRICING & TERMS | ||
| Free tier | ✓ | ✗ |
| Public pricing | ✓ | ✗ |
| Entry price | Free / $10.99 user | ~$169/mo (quote) |
| ~10-user cost | $109.90 or $129.99 flat | ~$169+/mo |
| Setup / onboarding fee | None | $500–5,000 |
| Contract | Month-to-month | Annual-ish |
Pricing — MEPSub: Free up to 5 users · $10.99/user · $129.99/mo flat up to 20. · mHelpDesk: Quote-only · ~$169/mo · $500–5,000 setup · annual-ish
Integrations — Stripe, Square, PayPal, SMS, email, Slack and the public API are self-serve. QuickBooks, Google Calendar/Drive, Dropbox, OneDrive and Procore are connected with you during onboarding.
MEPSub is transparently priced (vs quote-only + surprise hikes), has no $500–5,000 setup, a modern UI with AI, and adds the whole construction side.
mHelpDesk offers unlimited users (MEPSub Pro caps at 20) and a proven offline app.
Submittals, estimates, dispatch, service tickets and invoicing — built for MEP. Start free, month-to-month, no credit card.
See how MEPSub stacks up against the rest of the field.